I'd like to see the furniture before I buy - do you have a showroom?

Yes! You are more than welcome to come along (by appointment only) and touch, feel and see the furniture at close hand. We'll even make you a coffee! To arrange a visit we can be contacted by email at sales@limebanana.com or by telephone on 01909 775744.

What's your address?

We have a 'contact page' which you can access by clicking the link below. But for the record, our address is Unit 6 Vector 31 Networkcentre, Waleswood Way, Wales Bar, Sheffield, S26 5NU

What methods of payment do you accept?

We accept MasterCard, Visa, Switch, Solo, Delta, personal Cheques and bank or building society Cheques, (all Cheques must be crossed and made payable to "limebanana") Bankers Drafts and Cash. We also accept PayPal (please make your payment to sales@limebanana.com)

I need to get in touch - how do I contact you?

We can be contacted by email at sales@limebanana.com or by telephone on 01909 775744. Our customer service centre operates between 8.30am and 5.00pm Monday to Friday.

I have a small issue - what should I do?

We are committed to excellent Customer Service and we want your shopping experience to be an enjoyable one. However, in the unlikely event that you do not enjoy your time shopping with limebanana please tell us. You can contact us at sales@limebanana.com, or call us on 01909 775744. Any issues will be dealt with promptly and in a professional manner. We will acknowledge your comments within one working day and will do our very best to resolve it promptly, and to your satisfaction.

Who delivers the furniture for you?

If you are local to us, it is quite likely that we will deliver the furniture ourselves. However, this isn’t always possible and so, during busy periods, or in any case if you are outside a distance that would make sense for us to deliver ourselves, we use a National professional courier. More details can be found on the Delivery page.

I've paid for my goods, when can I expect my order to be delivered?

All orders will be despatched to our courier within 5 working days of receipt of payment. This is with the exception of any items which are on a longer lead time and these items will be clearly marked as such on the product information page. You will be then contacted within 48 hours of despatch by our courier to arrange a suitable date for delivery. Please note, our couriers operate on a postal code route schedule and as such will offer you dates that they are in your area. It is important to ensure you will available for your delivery on the agreed date. The details about deliveries deserves a page on its own, so thats what we gave it - please follow the link above for full information.

I'm away/on holiday/decorating/moving home - what if I'm unable to take delivery of my order straight away?

If for some reason you need to delay your delivery for a short while, just let us know. We can store your furniture for you for up to 21 days and then carry out the delivery. Unfortunately if it's beyond this period then we have to charge a storage fee of £30 per week.

Do you deliver outside of the UK?

We can deliver to areas other than mainland UK. For example the Ireland, the Channel Islands, the Scottish Islands and most of Europe, but the additional transport costs must be paid by the customer. Please contact us for a specific quote.

What if my furniture is damaged when it arrives?

We rigorously inspect the packaging of all goods upon receipt from our supplier (to check for any signs of damage during transit to us). We then check them again prior to despatching them to our courier form our warehouse. This minimises the possibility of damaged goods being sent to you. Because of the robust packaging around the actual furniture inside the outer box (you'll see when you buy from us) we don't unpack and visually inspect every item - we simply wouldn't get it back in the box! We do randomly open some furniture from each supplier shipment which we then use as showroom pieces to check on quality etc. You therefore generally receive the furniture as it was packed by the manufacturer and we minimise any possible damage along the way. Our supplier / manufacturers also have strict quality control in place and so all in all, this works well.

In the unlikely event that the goods received by you are for any reason either faulty or damaged, you should contact us within seven days from the date on which you have accepted delivery of the goods, by phone on 01909 775744 or by email at sales@limebanana.com. We will either replace the goods, or repair them within your home, if either of those courses of action is acceptable to you. You have the right, in the event that the goods supplied are either faulty or damaged, to have the goods returned to us, by arrangement with our Customer Service Department, and to have a refund of the purchase money paid by you. This is assuming that you notify us of the defect or damage within a reasonable period of time after delivery, and provided that the damage or defect has not arisen following the date of delivery to you. Alternatively, you may agree to accept the supply by us of replacement goods, subject to the same terms and conditions as in the supply of the original goods. None of these remedies mentioned in any way affect your statutory rights as a consumer under the Sale of Goods Act 1979 (as amended), or otherwise.